Contents

1. Visiting hours
2. Guidelines for visitors
3. Travelling and parking
4. How many visitors can I have?
5. Can very young children visit?
6. Is it OK if I don't accept telephone calls or visitors?
7. Can my visitor eat with me?
8. Can someone stay with me overnight?  
9. What about my spiritual and religious needs?
10. Do you have any more questions?

What are the Visiting Hours for New Victoria Hospital?

Every department at New Victoria Hospital has a different visitor policy. Please read below for more information.

Visitors

To protect our patients, we need to limit the number of hospital visitors.

Day Unit 

Family members and friends are welcome to wait in the main reception areas. If you would like a visitor in the Day Unit, please discuss this during your pre-operative assessment. Note that you will be required to complete a health questionnaire.

Alexandra Ward (overnight patients)

Visiting hours are between 10am and 9pm. You can receive family members, friends or carers between 10am and 9pm with the limit of two persons at a time. In exceptional circumstances, one carer can be allowed to stay overnight. This can be requested prior to your admission during the pre-operative assessment stage.

Outpatient Department

If you are attending an appointment in one of our Outpatient Departments, you can come in with companions.

Guidelines for Visitors

• Please wash your hands and use the alcohol gel provided.
• Please do not bring in any cooked food that needs storing or reheating.
• Gifts such as magazines, fruits, sweets and flowers are welcome.
• Please keep noise levels to a minimum: neighbouring patients may be sleeping.

Travelling and Parking at the Hospital

Patients and visitors can park for free in our CCTV monitored car park. Our sat nav postcode is KT2 7EG. For more details, including public transport routes, please take a look at our Contact and Find Us page.

How Many Visitors Can I Have?

• Family members and friends are welcome to wait in the main reception areas. To protect patients' privacy and guarantee a safe recovery, visitors are not allowed in the Day Unit without a prior arrangement. If you would like a visitor in the Day Unit, please discuss this during your pre-operative assessment. Note that you will be required to complete a health questionnaire.
• Patients who are staying overnight are allowed up to two visitors at a time.

Can Very Young Children Visit?

It is best if you only see very young children once you have left the hospital. This is especially true if they have not been immunised.

Is it OK if I Don't Accept Telephone Calls or Visitors?

Yes, absolutely. If you do not wish to receive visitors or telephone calls, please speak with your nurse.

Can My Visitor Eat with Me?

Yes, your visitor can eat with you in your room or bay. Find out more in Dining and Menus.

Can Someone Stay with Me Overnight?

Yes, in exceptional circumstances, this may be possible if:

1. The relative / friend is acting as a carer / interpreter / chaperone
2. You are under 18 years of age

What About My Spiritual and Religious Needs?

During your stay, your nurse will ask if you have any specific spiritual or religious requirements. They can contact a local spiritual or religious representative of your faith on your behalf.

Do You Have Any More Questions?

Please contact our Reservations team on 020 8949 9006 or email [email protected]